Trends

What people are seeing on statements right now.

A running picture of charge confusion: which descriptors people are looking up, which patterns just appeared, and where bank complaints are climbing.

Most-searched descriptors this week

from our reference database

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Newly flagged patterns

wcp fomcom

reads as: WCP FOMCOM

first seen Oct 15

internet ~patreo

reads as: INTERNET ~PATREO

first seen Oct 11

singapore ~www.je

reads as: SINGAPORE

first seen Oct 11

venmo*california

reads as: VENMO

first seen Oct 9

br.3866 100826 dispute semru

reads as: DISPUTE SEMRU

first seen Oct 9

jlt* vishowbiteplay026

reads as: JLT* VISHOWBITEPLAY

first seen Oct 7

Fastest-rising bank complaints

New complaints filed with the CFPB over roughly the last 30 days, from public CFPB consumer complaint data.

Capital One

top issue: Incorrect information on your report

46%down vs previous week

686

~22.9/day

Venmo

top issue: Unauthorized transactions or other transaction problem

59%up vs previous week

594

~19.8/day

Citi

top issue: Problem with a purchase shown on your statement

181%up vs previous week

455

~15.2/day

Bank of America

top issue: Managing an account

49%down vs previous week

366

~12.2/day

Chase

top issue: Managing an account

151%up vs previous week

294

~9.8/day

Full rankings on the bank report cards →

From Charge Pulse

Trends by category

Related guides

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